Adyen | Uteach Integrations

Please be aware that  Uteach support is not responsible for maintaining and troubleshooting issues within third-party tools.  

What is Adyen for? 

Adyen is a comprehensive global payment solution trusted by leading businesses worldwide for its reliability and versatility. It is used to accept payments, protect your revenue, and control your finances. 

This integration lets you provide your students with a smooth and secure payment experience, ensuring seamless transactions.

The main features of Adyen include:

• Accepting website and in-app payments
• Connecting offline and online payments in a single system
• Embedding payments into different platforms and marketplaces
• Detecting and responding to fraudulent transactions
• Creating physical and virtual cards

What do you need for Adyen integration? 

To integrate Adyen with Uteach, you will need to provide your API key, Client key, HMAC key, and Merchant account details. All this information can be generated and retrieved using your Adyen account. 

 To access this integration:

• Log in to your Uteach account.
• Navigate to the Financial tab and Payment Gateway section.
• Choose Adyen as your payment gateway.
• Access the key fields and fill them out.

Navigate to the Customer area of your Adyen account and head to the Developer section to create the keys. Once you get the keys, insert them in the corresponding fields of the integration page. 

For a detailed guide on how to integrate Adyen with Uteach, check out our knowledge-base article: Adyen. 

How to use Adyen with Uteach? 

Right after inserting the required keys, the integration setup will be complete. This means that you will be able to receive payments using this method. 

However, before proceeding with the payments, there are two more things for you to set up. 

• First, you should choose the country you are in. This will provide you with the list of all payment providers Uteach integrates within that country. You can find the list of all supported countries visiting Adyen.  
• Select the currency you want to receive the payments with, as Uteach allows payments to be received in one currency only. 

Depending on certain circumstances, you may want to refund your students. This can be easily done in your Uteach dashboard. Regardless of the payment gateway you choose, the refunding process is the same.

Related: How Can I Make a Refund? 

Once you receive payments, you can track them from your Uteach online school dashboard. Navigating to the My Profit section will give you detailed information on the price of the product purchased, user details, payment status, and more. 

FAQ 

How does Adyen handle chargebacks?

According to Adyen documentation, you can choose to accept the chargeback on behalf of your user or request defense documents from them to upload to Adyen.

Suppose the defense against the chargeback is successful, or the customer repays the amount. In that case, Adyen credits the funds back to your platform's liable balance account, which is known as a chargeback reversal.

However, if the issuing bank rejects the defense materials, the disputed amount is once more deducted from your platform's liable balance account, resulting in a second chargeback. 

What if my students report issues with payments?

Verify that Adyen is selected as the payment method in your course settings and that your Adyen account is not restricted.

Adyen Resources 

Adyen has a wide range of resources that will help you find answers to all of your questions easily. 

• Knowledge base articles to seek answers to your payment-related questions
• Academy, where you can find online courses and webinars
• Collections with helpful articles and video guides
• Updates to always be informed on new product launches 

If you cannot find a solution to your problem, you can contact their sales team directly. 

Disable Adyen 

If you want to stop receiving payments via Adyen or choose another payment method, follow these steps. 

• Navigate to the Financial tab > Payment Gateway from your dashboard.
• Choose Adyen and click the three dots. 
• Click the Delete button. 

Upon deletion, you will see a confirmation message.