PayPal | Uteach Integrations

Please be aware that  Uteach support is not responsible for maintenance and troubleshooting issues within third-party tools. 

What is PayPal for?

PayPal is an online payment service. It lets you send and receive money securely over the internet. You can link it to your bank account, credit, or debit card. It is one of the most frequently used for online shopping and money transfers.

Uteach’s PayPal integration allows you to easily manage payments for your online courses. By connecting your PayPal account, you can offer a seamless payment experience to your students, enabling them to pay using one of the world's most trusted online payment systems. 

You can use PayPal to: 

• Make secure transactions with PayPal’s fraud detection and protection systems.
• Accept payments in multiple currencies, making it easier for international students to enroll.
• Access reports on transactions and financial data.

What do you need for PayPal integration? 

If you want to set up your PayPal integration, follow these steps

• Log in to your Uteach account.
• Navigate to the Financial tab and Payment Gateway section.
• Click on PayPal
• Log in to your account, or if you do not have one yet, sign up 

For a comprehensive setup guide, check out Uteach knowledge base: PayPal

How to use PayPal with Uteach?

If you need to integrate PayPal with Uteach, you will need to make sure that your country supports it. You can select your country as you navigate to the Payment Gateway section. 
The countries PayPal does not support include

• Myanmar
• Libya
• Ghana
• Haiti
• Zimbabwe
• Iran
• Cote D’Ivoire (Ivory Coast)
• Sudan
• Saint Lucia
• Moldova
• Cameroon
• Syria
• Bangladesh
• Lebanon
• Afghanistan
• Equatorial Guinea
• Democratic People’s Republic of Korea (North Korea)
• Pakistan
• Gabon
• Central African Republic
• South Sudan
• Iraq
• Monaco
• Timor-Leste
• Paraguay
• Montenegro
• Uzbekistan
• Liberia

After selecting you will see the list of payment gateways Uteach suggests for your country. 

Next, you will need to select the currency in which you prefer to receive the payment. You can find the Paypal supported currency list here. This will apply to all your products, including online courses, coaching sessions, digital products, etc. 

Note: Currently, Uteach does not support payments with multiple currencies. 

FAQ 

How are chargebacks handled with PayPal? 

PayPal does manage chargebacks directly. This is handled by the buyer's credit card issuer. Consequently, the process is governed by the issuer's rules. Also, PayPal does not determine the validity of a chargeback. What PayPal does is gather transaction details and help you communicate with the card issuer to resolve the chargeback.

Key things to remember:

• You have ten days to respond if you receive a chargeback.
• Buyers can initiate chargebacks 180 days or more after the order date.
• Chargebacks are typically resolved within a few weeks. However, it can sometimes take up to 75 days or more. 

Why are my students unable to pay with PayPal? 

If your students are experiencing payment issues, ensure that PayPal is selected as an active payment method in your Payment Gateway settings and that your PayPal account is not restricted. Please remember that Uteach support does not handle such issues within third-party tools. 

Can I get subscription payments with PayPal? 

Within Uteach, PayPal does not support subscription payments. 

PayPal resources 

If you are looking to find answers or are experiencing troubleshooting issues, you can contact the PayPal team. 

• Help Center: PayPal offers knowledge base articles and assistance via messages & calls.
• PayPal Community: You can find answers in the community post or post yourself
• Resolution Center: The resolution center will resolve issues related to transactions and your account

Disable PayPal 

You can disable the integration if you do not want to receive payments from PayPal. To do so:

• Navigate to the Financial tab > Payment Gateway from your dashboard.
• Find Paypal in your gateway list, and click the three dots in the bottom right corner.
• Click the Delete button.