PayTabs | Uteach Integrations

Please be aware that  Uteach support is not responsible for maintaining and troubleshooting issues within third-party tools. 

What is PayTabs for? 

PayTabs is a leading payment gateway known for its reliability and comprehensive features, especially within the Middle East and North Africa. This integration streamlines payment processes for entrepreneurs, merchants, and small and medium enterprises (SMEs). 

Thus, The PayTabs integration allows Uteach users to provide a secure payment experience for your students. 

In general, PayTabs can be used to:

• Receive secure payments quickly.
• Send, receive, and share invoices via email, QR code, and different social channels.
• Share a secure payment link via social media.
• Collect recurring payments, like memberships and subscriptions

What do you need for PayTabs integration? 

To set up your PayTabs integration, Uteach will need your Server key and Profile ID. Both can be found in your PayTabs account. To copy them, navigate to the Developers section of your account. 

Afterward, you will need to paste them into the corresponding integration field from your Uteach online school dashboard. 

• Log in to your Uteach account.
• Navigate to the Financial tab and Payment Gateway section.
• Select PayTabs
• Access the Server key and Profile ID fields and fill them out.

If you are looking for a detailed guide on how to integrate PayTabs with Uteach, check out our knowledge base.  

How to use PayTabs with Uteach? 

Uteach provides integrations with numerous payment gateways and local payment methods. To use PayTabs, first ensure it is available in your country. Once you select your country, Uteach will display the available payment options. 

Currently, PayTabs is available for 17+ countries, including India, Indonesia, Malaysia, Philippines, Singapore, Hong Kong, Algeria, Bahrain, Egypt, Jordan, Kuwait, Lebanon, Morocco, Oman, Saudi Arabia, Tunisia, and UAE. 

If PayTabs is listed among the options, select it and follow the provided setup instructions. After setting it as your primary payment gateway, make sure to choose the currency for receiving payments. Generally, PayTabs supports 160+ currencies. 

To issue a refund to a student, you can easily do this through your Uteach school dashboard. Go to the My Profit section, find the student you wish to refund, and click the refund button.

See more: How Can I Make a Refund? 

FAQ 

How are chargebacks handled with PayTabs?

When a chargeback is received, PayTabs will notify the merchant, asking for the necessary documents within 3 days to reverse the chargeback. If the documents are not provided on time, or if they are incomplete, the merchant's balance will be debited for the amount of the disputed transaction.

A fee of USD 25.00 will be charged for each chargeback raised by the issuing bank. PayTabs will deduct this fee from the merchant’s account. When a chargeback occurs, the corresponding amount will be immediately held in a Chargeback Reserve Balance for 30 days.

For more information, check out the PayTabs Help Center. 

Why are my students unable to pay? 

Make sure that PayTabs is selected as an active payment method in your course settings and that there are no restrictions on your PayTabs account.

PayTabs Resources  

If you need assistance with your PayTabs account, check out the support options and resources the platform offers. 

• PayTabs support is where you can find videos, tutorials, and solutions.
• Knowledge base articles with all the questions related to account setup and payments.
• YouTube channel with helpful videos. 

Disable PayTabs 

You can disable PayTabs integration if you do not want to receive payments using this method.  To do so:

• Navigate to the Financial tab > Payment Gateway from your dashboard.
• Find PayTabs on the list and click the three dots in the right-hand corner. 
• Click the Delete button.