SMTP | Uteach Integrations

Please be aware that  Uteach support is not responsible for maintaining and troubleshooting issues within third-party tools. 

What is SMTP for? 

SMTP (Simple Mail Transfer Protocol) is the standard protocol for sending emails across the internet. By integrating SMTP, you can enhance the deliverability of your transactional emails, such as enrollment confirmations, password resets, and course updates. 

By integrating  SMTP with Uteach, you will ensure reliable and efficient email delivery for your platform communications.

With SMTP, you can

• Ensure that your emails reach your students' inboxes without getting caught in spam filters.
• Handle high volumes of emails efficiently as you have increasing email needs.
• Protect your email communications with secure protocols like SSL/TLS.
• Monitor email delivery with detailed logs and reports, helping you troubleshoot any issues.

What do you need for SMTP integration? 

To set up SMTP integration, you need to provide the following details:

• SMTP host address: the server address provided by the email service 
• SMTP port: the port number, which varies depending on the email service provider
• Username: which is often the full email address
• Password: Your SMTP password.
• Encryption: the type of security protocol, for example, TLS, SSL
• Sender name: the name that will appear when the email is received
• Sender email: email address from which you will send the emails

If you need a detailed guide on where to access those details and integrate SMTP with Uteach, check out our knowledge base: SMTP. 

To find SMTP integration from Uteach, follow these steps. 

• Log in to your Uteach account.
• Move to the Settings and Integrations section.
• Find SMTP in the list and click on it. 
• Access the API key and your domain. 

How to add a new SMTP?

To send and receive emails on a schedule, from a list, or as part of a marketing campaign, you'll set up the chosen SMTP here. First, go to the Mailboxes tab and select the mailbox.

Next, find the list of SMTP servers and click Add New. Enter the information we mentioned you need to integrate SMTP with Uteach. 

To test the connection, press the TEST SMTP button in the settings menu. If the test is successful, click Save and close the setup window.

After saving, the new SMTP server will appear on the mailbox setup screen. 

How do you send emails through Uteach? 

With Uteach, you can set up automated emails and send them to your students. To activate those emails 

• Navigate to the Settings section from your dashboard.
• Access Email settings. 
• Activate the toggles for automatic emails in any case you need. 

For example, if you activate the Registration of the new student, the student will receive an email letting them know that they have been added as a new student in your school. 

Learn more: How to send and get automated emails

FAQ 

What should I do if my SMTP emails are not being delivered? 

If you are experiencing deliverability issues, check your SMTP server settings and ensure they are correctly configured. Verify that your server is not blacklisted and that there are no connectivity issues. 

What should I do if my emails are marked as spam? 

To avoid spam, ensure that your email content does not trigger spam filters and that your domain is properly authenticated. As for the email content, avoid using too many exclamation marks, write all in capital letters, or do anything else that can be regarded as spam.